Customer Care Center

We're glad you're looking for your upcoming order!

We will email once your order ships, or if there are updates on the status of your order. Checking your Spam folder helps too in case it lands there!

You can also track your order details and fulfillment status by looking up your order using your Order Number / Tracking Number here:

You can easily contact our customer support team by visiting our Chat in the bottom right corner of each page, via our Contact page, or by email at support@fifthfork.com.

Our dedicated customer support team is available to assist you with any questions or concerns.

You can choose your preferred shipping option during the checkout process. We offer various shipping options to cater to your needs. For specific shipping requirements, kindly contact our customer support team at support@fifthfork.com or via our chat bubble.

We offer a hassle-free return policy within 30 days from the date of delivery.

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.

Reach out to our customer support team at support@fifthfork.com or send us a message in the chat on our website to initiate the return process with your order number and details about the item you wish to return.

We will provide specific instructions for your return via email.

Note: You will be responsible for the shipping charges to return your order.

We’re sorry your item(s) have damage!

Some items break during shipment no matter how hard we try to protect them. We are here to help.

Please email our team at support@fifthfork.com or send us a message in the chat on our website with an image of your damaged item for further assistance.

We’ll be sure to resolve the situation as best we can!

Q: Why isn't the lid on my Fifth Fork canister sealing properly?
A: To ensure a perfect seal on your Fifth Fork canister, follow these steps:

1. Check the Silicone Seal: Make sure the silicone seal is properly seated into the bamboo lid groove.
2. Apply Firm Downward Pressure: Press down firmly on the lid.
3. Twist the Lid Slightly: While pressing down, twist the lid slightly to secure the seal.

Q: What should I do if the lid pops up?
A: If the lid pops up, apply firm downward pressure again and twist the lid slightly. This should help to reseal the canister properly.

Q: What if the lid is loose and doesn’t seal at all?
A: If the lid remains loose despite following the steps above, please contact us for a free replacement by email at support@fifthfork.com, send us a message in the chat on our website or call us by phone at (840)210-9321 and leave us a message with your contact details.

We're here to ensure you have the best experience with our products.

Q: How do I Contact Fifth Fork Customer Support?
A: If you have any further issues or questions, feel free to reach out to our customer support team at support@fifthfork.com for assistance.

Fifth Fork 3pc Canister Set:

Sugar Canister
Height: 6 in (15 cm)
Width of base: 5.2 in (13 cm)
Capacity: Holds up to 2.5 lbs of sugar (1.2 kg)

Coffee Canister
Height: 5 in (13 cm)
Width of base: 4.8 in (12 cm)
Capacity: Holds up to 8 oz of coffee (250 g)

Tea Canister
Height: 4 in (10 cm)
Width of base: 4.4 in (11 cm)
Capacity: Holds up to 50 tea bags

Fifth Fork Cookie Jar:
Height: 8 in (20 cm)
Width of base: 6.3 in (16 cm)
Capacity: Holds up to 45 standard size cookies or 90 oreo-sized cookies